As a trusted local florist in Tufnell Park, Flowers Tufnell Park is proud to supply households and businesses with the freshest flowers available. Every bouquet is carefully crafted and delivered with direct attention to quality and presentation. We stand behind our Fresh Flowers Guarantee—if you don’t receive flowers in peak condition, we’re here to help make it right as swiftly as possible.
Your satisfaction is our top priority. If your flowers or arrangements have suffered damage or deterioration on arrival, please reach out to us within 24 hours of delivery. This enables us to promptly identify the problem and arrange a solution. We kindly ask that you provide a clear photo of the items received, including any packaging, so that we can assess the damage and fast-track your request.
We are dedicated to promptly rectifying issues caused during transit to Tufnell Park or nearby areas and will do our utmost to ensure a quick and fair resolution for every customer.
At Flowers Tufnell Park, we guarantee the freshness of our flowers for a minimum of 5 days from delivery when placed in water and cared for according to our guidelines. If your flowers fade or wilt prematurely during this freshness window, please notify us within 5 days of receiving your bouquet. We will ask for a brief description or evidence of the issue (such as photographs) so we can assess your complaint and uphold our Fresh Flowers Guarantee.
We encourage you to follow our care tips provided with every order. If you require further guidance on keeping your flowers at their best, our friendly local team will be glad to help.
If your flowers arrive damaged, are not as described, or fail to meet our freshness standards, we offer the following resolution options:
Our team will discuss the preferred solution with you and ensure your satisfaction moving forward.
If for any reason you are unhappy with your purchase or service, Flowers Tufnell Park wants to hear from you. To make a complaint, please contact us promptly with your order details, a description of your concern, and supporting information where applicable. We aim to acknowledge all complaints within one business day and to resolve most issues within three business days. Complex complaints, or those involving replacements, may require slightly longer, but we always keep you informed throughout the process.
Your feedback helps us improve our service and maintain our reputation as a reliable Tufnell Park florist serving both local homes and businesses. We thank you for placing your trust in our team and choosing us for your special moments.
Flowers Tufnell Park is committed to delivering reliable, top-quality fresh flowers every time. Whether for a celebration, sympathy, business event, or a simple gesture, you can count on us for consistent excellence. We value your satisfaction and look forward to brightening your day with our blooms.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
