These Terms & Conditions govern the use of the online flower delivery service provided by Flowers Tufnell Park ("we", "us", or "our") to customers in Tufnell Park and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any order. These Terms & Conditions do not affect your statutory rights under UK law.
Our flower delivery service is available to customers located in Tufnell Park and its surrounding areas. We reserve the right to change the areas we cover without prior notice. If you are unsure whether your postcode is within our delivery zone, please check at the point of ordering. These terms are applicable to all orders placed for delivery within our listed locations.
2.1 Placing Your Order
Orders can be placed securely online via our website. Please ensure all recipient and delivery information provided is accurate and complete. We cannot be held responsible for errors or delays due to incorrect information. Upon submitting your order, you will receive an order confirmation on screen and by email. This confirmation does not signify our acceptance of your order but indicates that we have received it.
2.2 Order Acceptance
Order acceptance occurs once we have verified and processed your payment and dispatched the flowers for delivery. We reserve the right to decline or cancel orders at our discretion (for example, in the event of unavailability of specific flowers or delivery issues). If your order is cancelled, you will be notified and a full refund will be issued if payment has been taken.
All flower arrangements shown on our website are subject to availability. Whilst we do our utmost to reflect current stock and seasonal variations, certain flower varieties or colours may be out of stock at short notice. In such cases, we reserve the right to substitute with similar flowers of equal or higher value and quality. Any significant changes will be communicated where time allows, and you may object to substitutions before dispatch. Please note natural products vary and exact colours, bloom sizes and style may differ from images.
4.1 Pricing
All prices for our flower products and services are quoted in Pounds Sterling (£) and are inclusive of VAT (where applicable). Delivery charges will be displayed separately prior to completing your order. We reserve the right to update prices at any time; however, orders already placed and confirmed will not be affected by any subsequent changes.
4.2 Payment Methods
We accept secure payment online via the payment methods indicated at checkout. These may include debit cards, credit cards and other electronic payment options. Payment must be authorised before your order is processed and delivered. If payment is declined or fails, your order will not be accepted or processed further.
4.3 Security
We take customer payment security seriously and utilise industry-standard encryption and security measures for all online transactions. Please ensure you retain a copy of your transaction details for your own records.
5.1 Delivery Areas & Times
We deliver to the Tufnell Park area and selected surrounding postcodes. Please check our website for the most current delivery locations. Deliveries are made Monday to Saturday, excluding national holidays unless otherwise stated. We endeavour to deliver within the date and time slot selected, but delivery times are estimates and cannot be guaranteed.
5.2 Delivery Instructions
If no one is available to receive the flowers, our delivery agent may leave the item with a neighbour, at a designated safe place or attempt reconfirmation of delivery. We cannot accept liability for delivery where incorrect or incomplete addresses are supplied, or recipients are unavailable. For hospital, workplace or non-residential deliveries, please confirm any special requirements when ordering.
5.3 Failed Delivery
If delivery is not possible on the selected date due to circumstances beyond our control, you will be contacted to rearrange or offered a full refund. We will not be responsible for delivery failure where the customer provides inaccurate details or refuses acceptance.
6.1 Cancellation
You may cancel or amend your order up to 24 hours before your scheduled delivery date by contacting us via the channels provided on our website. For next-day or same-day delivery, cancellations may not be possible as orders are processed promptly. If cancellation is possible and your payment has already been taken, a refund will be processed within 3-5 working days.
6.2 Amendments
If you wish to alter your order details or delivery address, please notify us as soon as possible, and we will do our best to accommodate. Amendments requested less than 24 hours before delivery cannot be guaranteed.
6.3 Right to Cancel (Consumers)
Under UK law, perishable goods such as flowers are not subject to the usual cooling-off period for cancellation. We endeavour, however, to be flexible and reasonable; please contact us promptly to discuss your options.
Our floral arrangements are prepared with care and checked for quality before dispatch. If you are dissatisfied with your flowers or they arrive damaged, please inform us within 24 hours of delivery with photographic evidence, and we will investigate promptly. Where appropriate, we may offer a replacement, partial refund, or full refund. We require the affected product to be retained for inspection if requested. Refunds are processed to the original payment method typically within 3-5 working days.
By placing an order, you confirm that you are over 18 years of age and have the legal capacity to enter into binding agreements. You agree to provide accurate delivery details and to ensure the recipient is aware of the expected delivery if requested (without spoiling surprises where possible). You are responsible for ensuring access to the delivery location at the scheduled time.
9.1 General Liability
We aim to deliver flowers in prime condition and as described. Our liability is limited to the cost of the goods supplied. Nothing in these Terms & Conditions excludes or limits our responsibility for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or for any matter in respect of which it would be illegal for us to exclude or limit liability.
We are not liable for indirect, special, or consequential losses, damages or expenses arising out of your use of our service.
9.2 Events Beyond Our Control
We will not be held liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including (but not limited to) strikes, weather disruption, pandemics, supply shortages, or delivery partner failures.
9.3 Third Parties
We may employ third-party couriers or delivery agents to fulfill your order. Our liability is restricted to the extent permitted under law regarding actions or omissions by such third parties.
This website and its contents, including but not limited to product images, designs, and text, are the property of Flowers Tufnell Park or its content suppliers and are protected by copyright and other intellectual property laws. Reproduction or commercial use of any part of the materials is prohibited without express permission.
We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection legislation. Details of how we collect, store, use and protect your information are set out in our Privacy Policy, which is available on our website.
We reserve the right to amend these Terms & Conditions at any time. Updated terms will be displayed on our website. Please review them regularly to stay informed. Placing an order after changes have been published constitutes acceptance of the amended Terms & Conditions.
These Terms & Conditions and any disputes arising in connection with them are governed by the laws of England and Wales. Any dispute or claim arising from or related to your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision or part of these Terms & Conditions is held to be invalid or unenforceable, it will be severed and the remaining provisions will remain valid and in full force. No failure or delay by us in enforcing or exercising any right or provision shall constitute a waiver. These Terms & Conditions constitute the entire agreement between you and Flowers Tufnell Park regarding online flower delivery.
Note: These Terms & Conditions apply to customers across Tufnell Park and all eligible surrounding areas covered by Flowers Tufnell Park's delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 227 Brecknock Rd, London, N6 5LX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tufnell Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tufnell Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
